– 15 plus years hands-on Help Desk / IT Support experience.
– Superior diagnostic, trouble shooting and problem resolution skills.
– Outstanding End User support and Customer Service skills.
Joomla | Drupal | Worpress | Custom
Virtual Domain / Server Administration
Managed and serviced 200+ Virtual Domains on several platforms including Windows IIS and Linux
(CentOS, Debian, FreeBSD)
Ben Archer Health Center
Hatch, New MexicoMIS|IT Specialist
May 2017 to November 2018
– Provide technical assistance and training to 400+ staff
– Installed, modified, maintained and repaired PC hardware and software
– Performed basic network trouble-shooting, (WAN, LAN and WiFi)
– Worked with Citrix and EMR/EHR systems
– Follow HIPAA and PCI protocols.
La-Tierra Communications Inc., | ZiaNet Inc.
Las Cruces, New MexicoWeb Development/Virtual Domains Administrator/Tech Support Supervisor
January 2000 to October 2016
Web Designs include:
– Modern Mobile Ready Website Design
– SEO (Search Engine Optimization)
– E-Commerce/Shopping Carts
– Custom Contact/Data Forms
– Advanced Site Traffic Diagnostics
Virtual Domains Administration:
– Windows Server IIS, Linux/Unix (CentOS, Debian, FreeBSD).
- Familiar with Plesk and CPanel Control Panels
- Familiar with Domain Registrars, Name Servers/DNS, A, CNAME, PTR/TXT and MX records, File Management and Backup, ZoneFiles and more.
Tech Support Supervisor:
Oversaw staff of 20+ in the daily duties including:
– Telephone technical support to assist customers with establishing, maintaining, and using an Internet connection.
- Guiding them through common Internet related tasks
– On-site service calls to assist customers with using a connection to ZiaNet.
– In office service: Modem/Router Set Up, PC Tune Ups including Virus & Malware Removal
Adobe Suite and more…
Projects and Services
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Web Server Administration | CMS Support (Joomla, Wordpress, Drupal) | Private FTP | Private Email