JetteMedia – IT Support | Web Developement

SkillS

A few things I am very good at.

IT Support

– 10 plus years Help Desk experience with a regional ISP.
– Superior diagnostic, trouble shooting and problem resolution skills.
– Outstanding customer service and End User support skills.

Web Development

HTML, JavaScript, CSS, PHP, MySql

Joomla | Drupal | Worpress | Custom

Virtual Domain / Server Administration

Managed and serviced 200+ Virtual Domains on several platforms including Windows IIS and Linux( CentOS, Debian, FreeBSD)

Experience

"Over 15 years in the industry"

La-Tierra Communications Inc., | ZiaNet Inc.

Las Cruces, New Mexico

Web Development/Virtual Domains Administrator/Tech Support Supervisor

January 2000 to October 2016

Web Designs include:

– Modern Mobile Ready Website Design
– SEO (Search Engine Optimization)
– E-Commerce/Shopping Carts
– Custom Contact/Data Forms
– Advanced Site Traffic Diagnostics

Virtual Domains Administration:

– Windows Server IIS, Linux/Unix (CentOS, Debian, FreeBSD).
- Familiar with Plesk and CPanel Control Panels
- Familiar with Domain Registrars, Name Servers/DNS, A, CNAME, PTR/TXT and MX records, Google Aps, File Management and Backup, ZoneFiles and more.

Tech Support Supervisor:

Oversaw staff of 20+ in the daily duties including:
– Telephone technical support to assist customers with establishing, maintaining, and using an Internet connection.
- Guiding them through common Internet related tasks
– On-site service calls to assist customers with using a connection to ZiaNet.
– In office service: Modem/Router Set Up, PC Tune Ups including Virus & Malware Removal