M. D. Kelley
IT | Web | Network
Support

575.621.1017

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Ben Archer Health Center

Hatch, New Mexico

MIS|IT Specialist

May 2017 to November 2018

Duties included:

– Provide technical assistance and training to 400+ staff
– Installed, modified, maintained and repaired PC hardware and software
– Performed basic network trouble-shooting, (WAN, LAN and WiFi)
– Worked with Citrix and EMR/EHR systems
– Follow HIPAA and PCI protocols.

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La-Tierra Communications Inc., | ZiaNet Inc.

Las Cruces, New Mexico

Web Development/Virtual Domains Administrator/Tech Support Supervisor

January 2000 to October 2016

Web Designs include:

– Modern Mobile Ready Website Design
– SEO (Search Engine Optimization)
– E-Commerce/Shopping Carts
– Custom Contact/Data Forms
– Advanced Site Traffic Diagnostics


Virtual Domains Administration:

– Windows Server IIS, Linux/Unix (CentOS, Debian, FreeBSD).
- Familiar with Plesk and CPanel Control Panels
- Familiar with Domain Registrars, Name Servers/DNS, A, CNAME, PTR/TXT and MX records, File Management and Backup, ZoneFiles and more.


Tech Support Supervisor:

Oversaw staff of 20+ in the daily duties including:
– Telephone technical support to assist customers with establishing, maintaining, and using an Internet connection.
- Guiding them through common Internet related tasks
– On-site service calls to assist customers with using a connection to ZiaNet.
– In office service: Modem/Router Set Up, PC Tune Ups including Virus & Malware Removal