SkillS
A few things I am very good at.
IT Support
– 15 plus years hands-on Help Desk / IT Support experience.
– Superior diagnostic, trouble shooting and problem resolution skills.
– Outstanding End User support and Customer Service skills.
Web Development
HTML, JavaScript, CSS, PHP, MySql
Joomla | Drupal | Worpress | Custom
Virtual Domain / Server Administration
Managed and serviced 200+ Virtual Domains on several platforms including Windows IIS and Linux
(CentOS, Debian, FreeBSD)
Experience
"Over 15 years in the industry"
Ben Archer Health Center
Hatch, New Mexico
MIS|IT SpecialistMay 2017 to November 2018
Duties included:
– Provide technical assistance and training to 400+ staff
– Installed, modified, maintained and repaired PC hardware and software
– Performed basic network trouble-shooting, (WAN, LAN and WiFi)
– Worked with Citrix and EMR/EHR systems
– Follow HIPAA and PCI protocols.
La-Tierra Communications Inc., | ZiaNet Inc.
Las Cruces, New Mexico
Web Development/Virtual Domains Administrator/Tech Support SupervisorJanuary 2000 to October 2016
Web Designs include:
– Modern Mobile Ready Website Design
– SEO (Search Engine Optimization)
– E-Commerce/Shopping Carts
– Custom Contact/Data Forms
– Advanced Site Traffic Diagnostics
Virtual Domains Administration:
– Windows Server IIS, Linux/Unix (CentOS, Debian, FreeBSD).
- Familiar with Plesk and CPanel Control Panels
- Familiar with Domain Registrars, Name Servers/DNS, A, CNAME, PTR/TXT and MX records, File Management and Backup, ZoneFiles and more.
Tech Support Supervisor:
Oversaw staff of 20+ in the daily duties including:
– Telephone technical support to assist customers with establishing, maintaining, and using an Internet connection.
- Guiding them through common Internet related tasks
– On-site service calls to assist customers with using a connection to ZiaNet.
– In office service: Modem/Router Set Up, PC Tune Ups including Virus & Malware Removal
-
Hardware
-
OS
-
Applications
Microsoft/Open Office
Norton/McAfee/Avast
MalwareBytes/SpyBot
Carbonite/Acronis
Adobe Suite and more… -
Continuing Education
Projects and Services
A few of the things I have worked on.
Testimonials
Don't just take my word for it.
A. Smith
Owner, La-Tierra Communications
K. Likes
Tech Support Supervisor, ZiaNet Inc.
J. Toenniges
MIS Director, Ben Archer Health Center