11/21/2016

Profile

– SKILLS –

IT Support | Web Development | Virtual Domain/Server Administration

  • 10 plus years Help Desk experience with a regional ISP
  • Superior diagnostic, trouble shooting and problem resolution skills.
  • Familiar with HTML, JavaScript, CSS, PHP, MySql
  • Familiar with WordPress, Joomla and Drupal CMS
  • Outstanding customer service and End User support skills.
  • Excellent written and verbal communication skills.
  • Flexible, reliable and detail oriented.
  • Able and eager to learn and excel in a fast paced environments.

– CERTIFICATIONS –

  • Cisco Certified Entry Network Technician (CCENT/CCNA)

Proven knowledge and skill to install, manage, maintain, and troubleshoot SoHo/Enterprise branch networks, including network security.

  • CompTIA Security+

Possess expertise in the areas of threat management, cryptography, identity management,security systems, security risk identification and mitigation, network access control, and security infrastructure. The CompTIA Security+ credential is also approved by the U.S. Department of Defense to meet Directive 8570.01-M requirements.

– PLATFORMS –

Windows, Linux/UNIX, Mac OS, IOS, Android

– HARDWARE:

Dell / HP / Custom desktops, notebooks and tablets, IPads, IMac, Android devices, printers and scanners.

– APPLICATIONS:

Microsoft Office, Open Office, Adobe, Norton / McAfee Anti-virus, Anti Malware Software, System Back Up Software and more

– EXPERIENCE –

Customer Support/IT Help Desk/Web Site Development

La-Tierra Communications, Las Cruces, New Mexico

May 2008 to October 2016
Managed and serviced 200+ Virual Domains on several platforms including Windows IIS 2003 to 2012, Linux( CentOS, Debian, FreeBSD)

Familiar with Plesk and CPanel Control Panels

Familiar with Domain Registrars, Name Servers/DNS, A, CNAME, PTR/TXT and MX records, Google Apps, File Management and Backup, ZoneFiles and more.

Web Designs include:

  • Modern Mobile Ready Website Design
  • SEO (Search Engine Optimization)
  • E-Commerce
  • Custom Contact Forms
  • Advanced Site Traffic Diagnostics
  • Familiar with Windows Server IIS 2003 to 2012, Linux/Unix (CentOS, Debian, FreeBSD)

Senior Tech Support Supervisor

ZiaNet Inc, Las Cruces, New Mexico

January 2001 to May 2008
Oversaw staff of 20+ in the daily duties of –

  • Telephone technical support to assist customers with establishing, maintaining, and using a connection to ZiaNet
  • Guiding them through common Internet related tasks in order to assure that they were able to use the service
  • Engaged in telephone support of clients to configure, troubleshoot, and repair common computer system problems
  • On-site service calls to assist customers with establishing, maintaining, and using a connection to ZiaNet
  • In office service – guide customers who are signing up for service accepting payment for services, make change, verify checks, and prepare receipts for payment
  • Assist coworkers by listening carefully to a description of the problem, asking appropriate questions, and offering suggestions to help them identify the problem and effect a solution
  • Performing data entry and record keeping tasks to assure thoroughness and accuracy of Customer and Company records

– EDUCATION –

Diploma, United States Army Signal Center
Fort Gorden, Georgia

MOS:29E-10 – Electronic Communications Repairer (COMSEC), 994 Hours

Coursework: Perform advanced repair, installation, service and rebuild of electronic communications equipment and related devices using test sets, frequency meters, standing wave oscillators, power tools, hand tools, gauges and schematics.

*(TS/SCI Security Clearence Required)*

California State University Fullerton,(CSUF)
Fullerton, California

Major: Broadcasting

Coursework: Media Writing, Public Relations, Advertising and Promotion, Marketing and Visual Communication.

Continental Cable,
Los Angeles, California

Internship: Audio/Visual Production

Coursework: Advanced Television Production for Broadcast Media including: Script Writing, ENG Camera work, Audio/Visual Editing, Technical and Floor Direction.

 

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